Frequently asked questions
Quick answers before you place an order.
Can I buy directly through the website?
Yes. Products available for online sale can be added to the cart and paid for through checkout.
Do I need a trade account?
No for eligible public online orders. A trade account is useful for repeat business purchasing and enquiries that need account support.
What does FITTO's portfolio breadth mean for my business?
It provides more categories through one structured source, helping reduce fragmented sourcing and making it easier to test or expand an assortment.
Are all products stocked in the UAE?
Availability differs by product. Some lines are held locally, while bulk, customized or specially sourced items may follow a separate lead time.
Can FITTO support bulk orders?
Yes. Contact the team with the product, quantity, destination and timing requirement for review.
Do you offer private label?
Yes. OEM, ODM and packaging support can be assessed for qualifying products and order quantities.
Can you deliver outside the UAE?
Cross-border requirements are reviewed individually based on destination, product, quantity and documentation needs.
How do I report damaged or incorrect goods?
Contact FITTO promptly with the order number, affected quantities and clear photographs, then wait for return instructions.
Can I request products that are not shown online?
Yes. Send the requirement through the contact form so catalogue availability and sourcing options can be reviewed.