Returns & refunds
A straightforward route when an order is not right.
Review eligibility, reporting requirements and the steps for damaged, incorrect or returnable goods.
Report issues promptly
Keep the product, packaging and order details available.
If goods arrive damaged, incorrect or incomplete, contact FITTO promptly with the order number, affected quantity and clear photographs. Do not discard the product or packaging before the claim is reviewed.
Return eligibility depends on product condition, category, reason for return and applicable commercial terms. Customized, private-label, clearance, hygiene-sensitive or specially sourced goods may not be returnable unless defective or supplied incorrectly.
Contact us
Provide the order number and a concise description of the issue.
Share evidence
Include photographs and quantities where goods are damaged, incomplete or incorrect.
Wait for instructions
Do not send goods back until the return route has been confirmed.