Return and Exchange

FITTO – Shipping, Return & Refund Policy

(Applicable to orders delivered within the UAE, including Dubai)

By placing an order with FITTO, you agree to the terms below.

1. Return Window (14 Days – Strict)

You have 14 calendar days from confirmed delivery date to initiate a return or exchange request.

Requests submitted after 14 days will not be reviewed.

To initiate a return, email:

📧 hello@myfitto.com

  • Full name
  • Order number
  • Item name
  • Clear reason for request
  • Photo/video proof (if applicable)

2. Condition Requirements

Returns or exchanges are accepted only if:

  • Item is unused
  • Item is uninstalled
  • Item is unwashed
  • Item remains in original sealed packaging
  • Item is in resellable condition

All returned items are subject to inspection prior to approval.

3. Defective or Damaged Items (3-Day Claim Window)

Claims for manufacturing defects or shipping damage must be submitted within:

3 calendar days from delivery date

You must provide:

  • Clear high-resolution photos/videos
  • Full product view
  • Outer packaging
  • Shipping label

If approved:

  • Manufacturing defect → Free return
  • Shipping damage → Free return

Approved refunds will be issued as Store Credit (Credit Voucher).

4. Non-Eligible Cases

Returns or refunds will not be granted for:

  • Change of mind
  • Incorrect size/color/quantity selected
  • Buyer’s remorse
  • Normal wear and tear
  • Damage caused by misuse or improper installation
  • Items that have been installed, used, modified, or altered

We ship exactly what is selected at checkout.

5. Return Shipping Fees

  • Manufacturing defect → No charge
  • Other approved returns → Standard UAE return shipping fee applies
  • First order → 1 free return (UAE only)

Original shipping fees are non-refundable.

6. Refunds

Once we receive and inspect your return:

  • If approved, you will receive a store credit voucher equal to item value.

Refunds to original payment method are not standard and may be issued only at management discretion in accordance with UAE consumer regulations.

7. Exchanges

Exchange requests must be initiated within 14 days.

  • If the original product is unavailable, the customer may select another product of equal value.
  • Price difference (if higher) must be paid.

Returned item must be sealed and unused.

8. Order Cancellations

Orders may be cancelled or modified within 8 hours of placement.

After 8 hours:

  • Changes are not guaranteed.
  • If cancellation is approved after processing, a 15% processing fee may apply.

Orders that have shipped cannot be cancelled.

9. Undelivered / Refused Shipments

  • Incorrect or incomplete address → Reshipping fees apply
  • Refused deliveries → Not eligible for refund
  • Failed delivery attempts → Re-delivery charges may apply

10. Shipping & Delivery (UAE)

Delivery timelines are estimates, not guarantees.

Delays may occur due to:

  • Public holidays
  • Courier capacity
  • Customs inspection (if applicable)
  • Force majeure events

Shipping delays do not qualify for cancellation or refund once order is dispatched.

11. Warranty Items (If Applicable)

Items covered under manufacturer warranty are:

  • Subject to supplier verification
  • Repaired or replaced at supplier discretion

Contact

📧 hello@myfitto.com